Why did a member who doesn't owe dues get a dues notice?

If you have a member who you've changed to a dues category that doesn't pay dues, you would naturally expect that they would stop getting dues notices; and, you would be correct. However, changing a member's dues category alone doesn't erase dues liabilities already in the system. To get rid of those, do the following:

1. Go to Financial > Member Payments in the menu.
2. Type the first three letters of their first or last name.
3. Use the trash can for Dues Owed to delete any old dues that they no longer owe.

After completing these steps, the member should no longer get a dues notice printed.

Note:

• If you do not see the red trash can to delete Dues Owed, please confirm that you are not using Microsoft Internet Explorer and that your web browser meets our Technical Requirements.