Groupable Users on Slack (groupableusers.slack.com) is where we work with you on onboarding and data import. Questions about your records, status updates, and scheduling Zoom meetings all happen there, not by text, email, or phone. Your administrators and anyone sending us records need to join and keep notifications on.
It takes about five minutes on your phone.
1. Download Slack
- iPhone or iPad: open the App Store, search for Slack, and tap Get.
- Android: open the Google Play Store, search for Slack, and tap Install. Slack needs Android 11 or later.
Slack's own instructions: Download Slack for mobile
2. Sign in to Groupable Users
- Open your invitation email from Groupable and tap the link to join. Use the same email address the invitation went to.
- If Slack asks for a workspace, enter groupableusers.slack.com.
- Confirm with the code Slack emails you, or with Face ID or your fingerprint if Slack offers it.
Already using Slack on your computer? On your computer, click Sign in on mobile from the Home tab and scan the QR code with your phone.
No invitation? Ask your Groupable contact to send one.
Slack's own instructions: Join a Slack workspace and Sign in to Slack
3. Set up your profile
Slack shows your name to everyone in the workspace, but it does not know your office or which group you serve. Filling in your profile is how the Groupable team matches your question to your organization.
- Tap your profile picture.
- Tap Edit profile.
- Fill in these fields:
| Field | What to enter | Example |
|---|---|---|
| Full name | Your real name, as it appears in Groupable, then your organization and office in short form | Robert A. Simmons (GL HI, GS) |
| Display name | Your first and last name, then your organization and office in short form | Robert Simmons (GL HI, GS) |
If you're not sure of the short form for your organization or office, write it out.
- Tap Save.
If we can't tell who you are within 7 days of joining, we'll remove your access. We talk about your member records in your organization's private channel, so we need to know who everyone is.
Once your profile is filled in, the Groupable team can match your questions to your organization. Then we add you to your organization's private channel.
Slack's own instructions: Edit your profile
4. Turn on notifications
In the Slack app:
- Tap your profile picture.
- Tap Notifications.
- Turn on Mobile notifications.
- Under what to notify you about, choose Everything, or at least Mentions and direct messages.
- Tap Notify me on mobile and choose As soon as I'm inactive so messages reach your phone right away.
Then check your phone lets Slack notify you:
- iPhone: Settings, then Notifications, then Slack, and turn on Allow Notifications.
- Android: Settings, then Apps, then Slack, then Notifications, and turn them on.
Slack's own instructions: Configure your Slack notifications and Troubleshoot Slack notifications
5. Tell us who you are
Post one line in #general with your name, your organization and your office. We'll add you to your organization's private channel and set up our first Zoom call there. Once you're in it, tap the channel name at the top, tap Notifications and choose All new messages.