Overview

For most local secretaries, onboarding with a Stripe Merchant Account is very simple and takes about 15 minutes. Groupable will pre-fill most of the information about the entity and the administrator with the information held by your Grand Body in groupable|m2 (the local lodge/chapter/etc. and the person setting up the account).

Setup does not necessarily require professional assistance. When instructed, the Secretary or Assistant will log into groupable|m2 and click the link on their Local Group Overview Page to set up their new Merchant Account.

Here are the video instructions:

Stripe Setup Steps:

Step One: Log into groupable|m2. Check that you're in a secretary or assistant secretary role.

Click "Signup" for online payments using Stripe, from the Overview or the Stripe Payments screen:

Please note: the last four digits of your Social Security Number are required for identification purposes to comply with FinCEN's anti-money laundering and fraud prevention requirements. If you have additional questions, please review Stripe's "Know Your Customer" Obligations and "Why do I need to provide sensitive information?".

Step Two: Review Business & Administrator Information in Groupable

Groupable pre-fills business and administrator information from the Info/Officers and administrator member record directly into the Stripe Onboarding. Review the prefilled business and administrator information and add the last four of your SSN before moving on to the next step.

The components that we send to Stripe for Onboarding include:

1. Basic Information: Business Details (legal business name, nonprofit business type, EIN)
2. Legal Address & Contact Info (physical address, your groupable website more_information page, and phone number)
3. Admin Info (Information about the individual who is creating the Stripe Account)
4. Customer Support Info (descriptor shown on customer credit card statements, how your customers can reach you)

Step Three: Sign up for or Link an existing Stripe Account

You'll need to enter your email address and a unique password (we suggest a secure password vault to make your unique password secure).

You'll also need to be able to receive a text message to verify your new Stripe Account and Stripe may verify your identity.

Step Four: Set up two-step authentication for your Stripe Account

1. If you already use Google Authenticator (free), click add and scan the displayed QR code to set up your account.

2. (recommended) If you do not already use Google Authenticator, click Use your phone (highlighted below) to Verify two-step authentication method.

THEN ENTER THE VERIFICATION CODE ON THE NEXT SCREEN:

And SAVE (download, copy, or print) the following backup code:

Step Five: Connect your Organization's Bank Account

Using one of the two following methods, link your organization's bank account by entering your online bank credentials:

1. via Stripe Link instant authentication, or
2. (recommended) manually linking the bank account by entering the routing and account numbers

Step Six: Review & Submit the Stripe Onboarding Application

Once you've created or connected an account, you'll be presented with a review screen. Once you click Agree and submit, Stripe will verify your business information and approve your account, usually within a few minutes of submission.

Once you click Agree and submit, you'll be brought back to Groupable, where you'll see a "Charges Enabled: No" and "Payouts Enabled: No". Don't worry, please wait 3-5 minutes for Stripe to review your new account, and reload the screen.

Once Stripe has verified your account, you'll see this presentation on your screen:

Charges Enabled: Yes

Payouts Enabled: Yes

If Stripe cannot verify your business information successfully, they'll inform you by email and in your Stripe Dashboard. It will look something like this:

Action required to resume processing payments and payouts (with instructions and links to obtain resolution in Stripe).

This video shows how to check your Stripe verification status and respond to additional requests for information.

If your business information cannot be verified successfully, promptly contact our support team at support@groupable.com so that we can assist you in achieving a timely resolution. It generally takes less than 48 hours to resolve Verification with Stripe.

The Merchant Account must be verified to process payments and receive payouts. 

Step Seven: Turn on Stripe Email Notifications

Be sure that you receive email notifications from Stripe when your members make a payment and when you receive a payout by turning on the email notifications here.

There are three types of email notifications, two for the Stripe Account (payments and payouts), and one for the member receipts.

We place a shortcut to these instructions on your Stripe Payments Dashboard:

https://dashboard.stripe.com/settings/communication-preferences 

We suggest the following Payments Communication Preferences:

And the following Payouts Communication Preferences:

Be sure that your members also receive an email notification from Stripe when they make a payment to your local group by turning on the email notifications here: 

https://dashboard.stripe.com/settings/emails

Step Eight: Use Dues Billing in groupable|m2

When your members pay online in groupable|connect, those online payments will be automatically recorded on your member record receipts, local income records, and Officer Funds Transfer records.

• Setting Up Dues For A New Year
• Email Dues Notices
• How to Start Using Dues Mid-Year
• To ensure your members can make donations, add solicitations to the Configure Dues Notice.

Ongoing: Managing Your Stripe Account

This video demonstrates common account management tasks: changing your password, enabling two-factor authentication (2FA), setting your email preferences, updating your profile, and how to close an account. Please click here for details to invite another officer to access your Stripe account.

Answers to Commonly-Asked Questions:

FAQ: Stripe Payments