Stripe Merchant Onboarding Instructions

Overview

For most local secretaries, onboarding with a Stripe Merchant Account is very simple. Groupable will pre-fill most of the information about the entity and the administrator with the information held by your Grand Body in groupable|m2 (the local lodge/chapter/etc. and the person setting up the account).

Setup does not necessarily require professional assistance. When instructed, the Secretary or Assistant will log into groupable|m2 and click the link on their Local Group Overview Page to set up their new Merchant Account. Here are the steps they'll need to take:

Step One: Click "Signup" for online payments using Stripe

Step Two: Review Business & Administrator Information in Groupable

Groupable pre-fills business and administrator information from the Info/Officers and administrator member record directly into the Stripe Onboarding. Review the prefilled business and administrator information and add the last four of your SSN before moving on to the next step.

The components that we send to Stripe for Onboarding include:

1. Basic Information: Business Details (legal business name, nonprofit business type, EIN)
2. Legal Address & Contact Info (physical address, your groupable website, and phone number)
3. Admin Info (Secretary/Assistant Secretary/Treasurer information)
4. Customer Support Info (descriptor shown on customer credit card statements, how your customers can reach you)

Step Three: Sign up for or Link an existing Stripe Account

You'll need to enter your email address and a unique password (we suggest a secure password vault to make your unique password secure). 

Step Four: Connect your Organization's Bank Account

Link your organization's bank account by entering your online bank credentials (via Stripe Link instant authentication or manually linking the bank account by entering the routing and account numbers).

Step Five: Review & Submit the Stripe Onboarding Application

Once you've created or connected an account, Stripe will verify your business information and approve your account, usually within a few minutes of submission. If Stripe cannot verify your business information successfully, they'll inform you by email and in your Stripe Dashboard. This video shows how to check your verification status and respond to additional requests for information. If your business information could not be verified successfully, promptly contact our support team at support@groupable.com so that we can assist you in a timely resolution.

Once the Merchant Account is verified, you can process payments and receive payouts.

Step Six: Invite Members to Pay Online in groupable|connect

After your jurisdiction has moved from OLP to the new groupable|connect Member Portal, send an email inviting your members to log into the groupable|connect, RSVP to events, and pay their dues.

For more information about the new Member Portal, click here.

Ongoing: Managing Your Stripe Account

This video demonstrates common account management tasks: changing your password, enabling two-factor authentication (2FA), setting your email preferences, updating your profile, and how to close an account. To invite another officer to access your Stripe account, please click here for details.