Groupable proudly announces that we have transitioned to Stripe, a leading and proven merchant provider, as our primary payment processor.
With Stripe come many wonderful things, including increased security measures, global accessibility, and an improved user experience.
Here’s what to expect!
💪🏻 Enhanced Stability
Stripe is renowned for its robust and reliable payment processing infrastructure, ensuring secure and efficient transactions.
💁♀️ Direct Access to Support
Say goodbye to intermediaries. With Stripe, you can contact their support team directly for quicker resolutions and more direct communication.
🕐 24/7 Support Channels
Enjoy round-the-clock customer support from Stripe through various channels, providing immediate assistance for a smoother experience.
Are you a Groupable Secretary? Here’s what you need to know if you currently hold a WePay Merchant Account and are in dues or event season…click here.
⏰ Onboard to Stripe as soon as we go live if you are actively accepting dues, donations, or other payments.
Not in dues season? No problem. Simply onboard to Stripe when you’re ready to begin collecting event or dues payments.
✅ Full implementation across all products
Stripe integration is currently being finalized and tested across our Groupable system. Once you switch to Stripe, all future transactions will be processed through them, and your members will make their online payments in groupable|connect, our next-generation Member Portal.
💡 Additional Things to Note
While these are not software bugs per se, they are things we’re hearing about and wanted to bring to your attention to help you have a smooth onboarding:
- Stripe Requires a Physical Address: Organizations cannot use a PO Box; however, the pre-filled data Groupable sends to Stripe may include a PO box if that’s what’s in the Groupable Info/Officers or Secretary information. This PO Box must be updated to a physical address to successfully onboard Stripe.
- Didn’t finish your onboarding the first time? Your account has been created as long as you made a password with Stripe. You should be able to log in and pick up where you left off.
📈 Transaction Reports
Log in to Groupable|m2 to view your Stripe Payments, and click the link to log in to Stripe's own Dashboard as needed.
💁♀️ Need help?
Should you have any questions or need assistance during the transition process, our support team is here for the Groupable side of the transition, and Stripe’s customer support is there for everything else! Our team is committed to ensuring a smooth and stress-free transition for all our valued customers.
We're confident that the new merchant experience with Stripe will elevate your membership efforts and help you achieve even greater success.