Introducing Stripe: Your Trusted Partner in Groupable Payments for Seamless Online Transactions!

Groupable proudly announces that we have transitioned to Stripe, a leading and proven merchant provider, as our primary payment processor. 

With Stripe come many wonderful things, including increased security measures, global accessibility, and an improved user experience. 

Here’s what to expect!

💪🏻 Enhanced Stability

Stripe is renowned for its robust and reliable payment processing infrastructure, ensuring secure and efficient transactions.

💁‍♀️ Direct Access to Support

Say goodbye to intermediaries. With Stripe, you can contact their support team directly for quicker resolutions and more direct communication.

🕐 24/7 Support Channels

Enjoy round-the-clock customer support from Stripe through various channels, providing immediate assistance for a smoother experience.

Are you a Groupable Secretary? Here’s what you need to know if you currently hold a WePay Merchant Account and are in dues or event season…click here.

⏰ Onboard to Stripe as soon as we go live if you are actively accepting dues, donations, or other payments.

Our former merchant, WePay, will no longer be processing transactions for Groupable Locals Groups beginning September 30, 2024. If you are in dues season, we will prioritize your onboarding by September 30, 2024.  Once we go live, follow this step-by-step guide to get started. **ONBOARDING HAS BEGUN FOR A LIMITED NUMBER OF ORGANIZATIONS**

Not in dues season? No problem. Simply onboard to Stripe when you’re setting up the next dues season.

✅ Full implementation across all products
Stripe integration is currently being finalized and tested across our Groupable system. Once you switch to Stripe, all future transactions will be processed through them, and your members will make their online payments in groupable|connect, our next-generation Member Portal.

🐛 Bugs to Note

If you’ve been around software for any length of time, you know there are always things to be fleshed out after an initial release. Our Development Team is working tirelessly to refine the Groupable-Stripe onboarding process. We’ll post here with any current issues we see customers experiencing and what needs to be done:

• Stripe is rolling out to a few organizations already. Please notify groupable immediately at support@groupable.com if you have any challenges or feedback.
• Stripe is miscategorizing a number of newly-onboarded Merchant Accounts as "crowdfunding" entities and shutting their accounts off (crowdfunding is prohibited on Stripe) because the Stripe Risk Team are not familiar with 501c8 and 501c10 "lodge" IRS entities. 
• As a result, Stripe onboarding has been temporarily paused to allow time to resolve the issue.

💡 Additional Things to Note

While these are not software bugs per se, they are things we’re hearing about and wanted to bring to your attention to help you have a smooth onboarding:

• Stripe Requires a Physical Address: Organizations cannot use a PO Box; however, the pre-filled data Groupable sends to Stripe may include a PO box if that’s what’s in the Groupable Info/Officers or Secretary information. This PO Box must be updated to a physical address to successfully onboard Stripe.
• Didn’t finish your onboarding the first time? Your account has been created as long as you made a password with Stripe. You should be able to log in and pick up where you left off.

📈 Transaction Reports

If you have previously processed transactions with WePay, those payouts/settlements will still be available at wepay.com/login and the Groupable Officer Funds Transfer reports.

👋🏻 Say Goodbye to Groupable AutoPay

With this transition, we have sunsetted the AutoPay BETA feature in OLP/Groupable. We previously offered organizations the option to allow members to sign up for AutoPay installments, but this is no longer an option. You will see partial payments available from day one.

💁‍♀️ Need help?
Should you have any questions or need assistance during the transition process, our support team is here for the Groupable side of the transition, and Stripe’s customer support is there for everything else! Our team is committed to ensuring a smooth and stress-free transition for all our valued customers.

We're confident that the new merchant experience with Stripe will elevate your membership efforts and help you achieve even greater success.