Username & Password Requirements:

Username: 5-50 characters, no spaces.

Password: 8 characters minimum, a mix of letters and numbers.

If your existing username or password does not meet the minimum requirements, or if you attempt to create a username or password that does not meet the minimum requirements, you'll receive an "invalid login" error. 

Resolving this:

Use the Help Widget to "Get in Touch" or email us at support@groupable.com to update your username and then reset your password as needed.

If you find yourself unable to log into Groupable, follow these steps to restore access:

1. Go to your jurisdiction's login.

2. Click the account recovery link in the Groupable login screen

"Forgot your password?" link:

3. Request Password Reset:

Fill in the username you signed up with, if known, or your member number from your dues card. This number typically starts with a letter and is seven characters.

4. click Request Password Reset

This will send an email to all emails listed in your member record and a text message to all phone numbers listed in your member record.

5. CHECK YOUR EMAIL JUNK or SPAM FOLDER if you do not receive the email within five minutes. 

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If you cannot find our email addresses in your inbox, make sure that you allow our emails:

•  
  • How to Safelist an Email Address?
  • Yahoo instructions
  • Hotmail/Outlook instructions
  • Gmail instructions
  • Charter instructions

• If you do not find the email in your junk or spam folders, please send us an email at support@groupable.com asking for us to check your email address and remove any spam blocks if they exist.

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6. Click the link in either the email or text message, and create a new password

• Password must be at least 8 characters, a mix of letters and numbers.
• Type your new password once to create, and on the following line, type it a second time to Confirm.

7. Login using your username and your new password at the Login screen.

8. If you continue to have issues logging in, please use the Help Widget to "Get in Touch" and we'll be happy to assist.

NOTE: Grand body office users having password issues should consult with a senior staff member with admin privileges to have their password reset.

NOTE: usernames cannot have spaces. Usernames must be between 5-50 characters.